Shipping policy

Delivery Times and Shipping Information

 


The delivery time for our products may vary. Depending on the item ordered, shipping can take anywhere from 2 up to a maximum of 50 business days in the case of out-of-stock products (global warehouse in China).


Typically, delivery takes between 6 and 10 business days.


The speed of shipping depends on the product type, as some items may be dispatched from international warehouses if they are not available in our European warehouses.


For information on whether you are eligible for a full refund in case of delays or lost shipments, please refer to our Refund Policy.

 

 

 

WHEN WILL I RECEIVE MY TRACK & TRACE NUMBER?

 


Our products are shipped within 24–48 hours after your order is received. You will receive your tracking number by email within 24–48 hours of placing your order.

 

 

 

HAVEN’T RECEIVED YOUR TRACKING EMAIL?

 


No worries! Sometimes our emails may end up in your spam or junk mail folders — especially if you are using a Hotmail or Yahoo account. Please check these folders first.

 

 

 

WHICH COURIER WILL DELIVER MY PACKAGE?

 


Velora™ works with the most reliable couriers in Denmark, including:

 

  • PostNord

  • DAO

  • Bring

  • DHL

  • GLS