Terms of service

 

Article 1 – Definitions

 


In these terms and conditions, the following definitions apply:

 

  • Cooling-off period: The period during which the consumer may exercise the right of withdrawal.

  • Consumer: A natural person who is not acting in the course of a trade or business and who enters into a distance contract with the trader.

  • Day: Calendar day.

  • Fixed-term contract: A distance contract concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over a certain period.

  • Durable medium: Any means that enables the consumer or trader to store information addressed personally to them, in a way that allows future consultation and unchanged reproduction of the stored information.

  • Right of withdrawal: The consumer’s right to withdraw from a distance contract within the cooling-off period.

  • Trader: The natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: An agreement concluded within the framework of an organized system for distance selling of products and/or services, whereby one or more means of distance communication are used exclusively up to and including the conclusion of the contract.

  • Means of distance communication: Methods that can be used to conclude a contract without the simultaneous physical presence of consumer and trader.

  • General terms and conditions: These general trading conditions of the trader.

 

 

 

 

Article 2 – Trader’s Identity

 

 

  • Company name: Thomas Bordignon

  • Chamber of Commerce number: Thomas Bordignon

  • Registered name: Thomas Bordignon

  • VAT number: CHE 277.531.405

  • Customer service email: info@isidemilano.it

  • Business address: Rue des Cardamines 11

 

 

 

 

Article 3 – Applicability

 


These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between trader and consumer.


Before a distance contract is concluded, the text of these terms will be made available to the consumer. If this is not reasonably possible, the trader will indicate where the terms can be consulted electronically, and that they will be sent free of charge upon request.


If the contract is concluded electronically, the text of these terms may also be made available electronically in such a way that the consumer can easily store it on a durable medium. If this is not possible, the consumer will be informed where the terms can be accessed electronically and that they will be sent free of charge upon request.


If additional conditions apply to specific products or services, the above applies equally. In case of conflicting conditions, the consumer may always rely on the provision that is most favorable to them.


If any provision of these terms is invalid, the remaining provisions remain in force, and the invalid provision shall be replaced by one that reflects the intent as closely as possible.


Situations not covered by these terms, or ambiguities in interpretation, shall be resolved in accordance with the “spirit” of these terms.

 

 

 

Article 4 – The Offer

 


If an offer has a limited validity period or is subject to conditions, this will be stated explicitly.

The offer is subject to change. The trader reserves the right to modify or adjust the offer.


The offer includes a complete and accurate description of the products and/or services offered. Descriptions are detailed enough to allow the consumer to make a proper assessment. If images are used, they represent the products and/or services truthfully. Obvious mistakes or errors in the offer are not binding.


All images, specifications, and information are indicative and cannot form grounds for compensation or cancellation of the contract. Product images are intended as a true representation but exact colors may vary.


Every offer contains information clearly stating the rights and obligations that arise from accepting it, such as:

 

  • The price (excluding customs duties and import VAT, which are borne by the customer and depend on the postal/courier company’s policy).

  • Any shipping costs.

  • The way the contract is concluded and what steps are required.

  • Whether or not the right of withdrawal applies.

  • Payment, delivery, and performance terms.

  • The deadline for accepting the offer or the period in which the price is guaranteed.

  • Any communication costs differing from standard rates.

  • Whether the contract will be archived and how it can be accessed by the consumer.

  • How the consumer can check and correct information before finalizing the contract.

  • Available languages other than Danish.

  • Codes of conduct observed by the trader and how they can be consulted.

  • Minimum duration of the distance contract if applicable.

  • Available sizes, colors, or material types.

 

 

 

 

Article 5 – The Contract

 


Subject to paragraph 4, the contract is concluded when the consumer accepts the offer and fulfills the stated conditions.


If the consumer accepts the offer electronically, the trader will promptly confirm receipt. Until confirmed, the consumer may withdraw from the agreement.


Where the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to secure data transmission and provide a safe online environment. For electronic payments, suitable security measures are applied.


The trader may, within the law, investigate whether the consumer can meet their payment obligations and any other factors important for a responsible contract conclusion. If there are valid grounds, the trader may refuse the order or attach special conditions.


Upon delivery of products or services, the consumer will receive in writing or on a durable medium:

 

  • Contact details for complaints.

  • Conditions and method for exercising the right of withdrawal, or notice of exclusion.

  • Information on guarantees and after-sales service.

  • The details listed in Article 4(3), unless the consumer has already received them.

  • Conditions for terminating contracts of more than one year or indefinite duration.

 


Every agreement is subject to sufficient stock availability.

 

 

 

Article 6 – Right of Withdrawal

 


Consumers have a right of withdrawal of 14 days without stating a reason. The period begins the day after the product is received by the consumer or a designated third party.


During the cooling-off period, the consumer must handle the product and packaging with care. The product may only be used as necessary to assess suitability.


If the right of withdrawal is exercised, the product must be returned with all accessories, in original condition and packaging, following clear return instructions from the trader.


The consumer must notify the trader in writing or by email within 14 days of receiving the product. The return must be shipped within 14 days of notification. Proof of timely return (e.g., track & trace) must be available.


Failure to notify or return on time makes the purchase binding.

 

 

 

Article 7 – Costs of Withdrawal

 


Return shipping costs are borne by the consumer.

If payment was already made, it will be refunded as quickly as possible and no later than 14 days after cancellation—provided the product is returned or sufficient proof of return is given.

 

 

 

Article 8 – Exclusion of Withdrawal

 


The right of withdrawal may be excluded for certain products or services, if clearly stated before purchase.


Exclusion applies only to:

 

  • Products made to the consumer’s specifications.

  • Products of a personal nature.

  • Products unsuitable for return due to their nature.

  • Perishable products.

  • Products subject to financial market fluctuations.

  • Newspapers and magazines.

  • Audio/video recordings and software with broken seals.

  • Hygiene products with broken seals.

 


And for services:

 

  • Accommodation, transport, catering, or leisure activities with a specific date/period.

  • Services begun with the consumer’s consent before expiry of the withdrawal period.

  • Betting and lotteries.

 

 

 

 

Article 9 – Price

 


During the stated validity period, prices will not be increased except due to changes in VAT regulations.


Notwithstanding this, products or services may be offered at prices subject to financial market fluctuations beyond the trader’s control. This will be indicated in the offer.


Price changes within three months of the contract are only permitted if required by law. Changes after three months are only allowed if agreed and the consumer may terminate the contract from the moment the price change takes effect.


Under VAT law (Section 5, paragraph 1), the place of supply is considered the place where transport begins. Delivery occurs outside the EU. Therefore, customs/import VAT is charged directly to the customer by the postal/courier company. No VAT is charged by the trader.


All prices are subject to printing and typographical errors. No liability is accepted for such errors. In case of error, the trader is not obliged to deliver at the incorrect price.

 

 

 

Article 10 – Conformity and Warranty

 


The trader guarantees that products and/or services comply with the contract, the offer description, and applicable laws/regulations. If agreed, suitability for specific purposes is guaranteed.


Any warranties provided by the trader, manufacturer, or importer do not affect the consumer’s statutory rights.


Defective or incorrectly delivered products must be reported in writing within 14 days of delivery. Returns must be in original packaging and unused condition.


Warranty duration equals that of the manufacturer’s warranty. The trader is not liable for final suitability or advice regarding use.


Warranty is void if:

 

  • The consumer or a third party modifies the product.

  • The product is exposed to abnormal conditions or used contrary to instructions.

  • Damage is caused by regulations concerning materials or product types.

 

 

 

 

Article 11 – Delivery and Performance

 


The trader exercises due care when receiving and fulfilling orders. Delivery is made to the address provided by the consumer.


Subject to Article 4, accepted orders are delivered as soon as possible and within 30 days unless otherwise agreed. If delivery is delayed or only partially fulfilled, the consumer will be informed within 30 days and may cancel without cost and possibly claim compensation.


If canceled, any payment will be refunded within 14 days.


If delivery is impossible, a replacement item may be offered. The consumer will be informed clearly upon delivery. Withdrawal rights also apply to replacement items. Return shipping for replacements is at the trader’s expense.


Risk of damage/loss transfers to the consumer upon receipt, unless otherwise agreed.

 

 

 

Article 12 – Duration, Termination, and Renewal

 


Termination

 

  • Consumers may terminate contracts of indefinite duration (e.g., regular delivery of products/services, including electricity) at any time with no more than one month’s notice.

  • Fixed-term contracts may be terminated at the end of the agreed term with no more than one month’s notice.

  • Consumers may terminate at any time, in the same manner as they entered into the contract, and under the same notice period used by the trader.

 


Renewal

 

  • Fixed-term contracts cannot be automatically renewed for the same period. Exception: newspaper/magazine subscriptions may be extended for up to three months if the consumer can terminate with one month’s notice.

  • Fixed-term contracts may only be renewed indefinitely if the consumer can terminate at any time with one month’s notice (or three months for low-frequency magazine subscriptions).

  • Trial subscriptions end automatically.

 


Duration

Contracts lasting more than one year may be terminated by the consumer after one year with one month’s notice, unless fairness dictates otherwise.

 

 

 

Article 13 – Payment

 


Unless otherwise agreed, payment must be made within 7 working days of the start of the cooling-off period.


For services, this period starts after the consumer receives confirmation.


The consumer must report errors in payment details immediately.


If the consumer fails to pay, the trader is entitled to charge reasonable, legally permitted collection costs.

 

 

 

Article 14 – Complaints Procedure

 


Complaints regarding contract performance must be submitted within 7 days of discovery, clearly described, to the trader.


The trader will respond within 14 days. If a longer period is needed, the consumer will be informed and given an estimated response time.


If the complaint cannot be resolved amicably, it becomes a dispute subject to legal resolution. Complaints do not suspend obligations unless accepted by the trader in writing. If a complaint is justified, the trader may choose to repair or replace free of charge.

 

 

 

Article 15 – Disputes

 


Only Dutch law applies to agreements between trader and consumer, even if the consumer resides abroad.

 

 

 

Article 16 – CESOP

 


As of 2024, under the “Amendment of the Turnover Tax Act 1968 (implementation of the Payment Services Providers Directive)” and the introduction of CESOP (the EU central database for electronic payments), payment service providers may record and register data in the European CESOP system.